Imagine the scene………. you go online and decide to check your main blog………… www.terry-weatherill.com/blog the page loads then…… Error 404 page cannot be found!!!  Oh thats not good you think, try again, same message error 404 page cannot be found. Oh dear, I’ll try another one of my blogs www.health-facts.co.uk, same message.  Now you start to get worried………….
Have I not paid my hosting account? you think, no thats paid till next year.
I know I’ll check my web hosting, log on, C Panel-Fantastico-Wordpress…… current instalations…. NONE!!!!!! What!!!!!!! I should have 5 or 6 WordPress sites, this isn’t looking good at all. You can now feel the sweat slowly but surely starting to run down your forehead, all my blogs are gone,all that work, all that effort, all gone!!!!!!!!!

Then I remembered noticing a message as I logged into my Web Hosting account ” Can’t Find Your Web Sites? Click Here…. So I clicked, and up came a message ” We are migrating all our data to a new data centre”, or words to that effect, in laymans terms they’re moving everything to new servers, including MY beloved blogs. Then panic really sets in what if they’ve lost everything, stupidly I havn’t made any backups :-{
So what do I do now? I know I’ll submit a support ticket telling them about my plight, so thats what I did, within ten minutes I had a reply back to my email address………..”Hi terry, I’ll get those fixed for you and update you when complete”.
Within another fifteen minutes another message………… “Hi Terry, If you try now you’ll be able to access your sites”.

So I tentativly re-typed in my blog address…………………… and lo and behold my beloved site popped up in all its glory :-)   So in less than 30 minutes I’d gone from total shock and horror to total elation.
Now thats what I call customer service, thats not the first I’ve had a problem solved so quickly either, I’ve had 2 or 3 other minor problems, usually as a result of me not doing something right or missing something out!!!!!!

So I would like to say a very public Thank You and Well Done to all the staff at D9 Hosting for your excellent customer service and promp replies to all my cries for help, your service is second to none :-)

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